Kibo Palace Hotel Careers
Why Kibo Palace Hotel
At Kibo Palace Hotel, we believe that our greatest asset is our team. Joining us means becoming part of a vibrant community committed to excellence, innovation, and genuine hospitality. We are dedicated to providing luxurious experiences to our guests while fostering a work environment that supports career growth and personal development.
Why Choose Kibo Palace Hotel?
- Commitment to Excellence — Our dedication to delivering exceptional service creates a dynamic work atmosphere where you can thrive and excel in your career.
- Career Growth — We offer opportunities for advancement and continuous learning, empowering our staff to achieve their professional goals with ongoing training and development.
- Inclusive Culture — We celebrate diversity and inclusivity, encouraging a supportive culture where every team member's contribution is valued and respected.
- Unmatched Location & Facilities — Our prime location and state‑of‑the‑art facilities provide an inspiring backdrop to work, serving guests from all over the world.
- Community Engagement — We are committed to giving back to the community and fostering sustainable tourism, providing you with the opportunity to make a meaningful impact.
Join us and become a vital part of an award‑winning hotel that is pioneering the future of luxury hospitality in Tanzania.
Explore career opportunities today and discover how Kibo Palace Hotel can be the next step in your professional journey.
Contact
For more information, please contact us from Monday to Friday 09:00‑16:00 by visiting our office (by appointment only) or by email at recruitment@kibopalacehotel.com.
Current Opportunities
Sales & Marketing Manager
Kibo Palace Hotels & Resorts are seeking a passionate Sales & Marketing Manager to join our team. Reporting directly to the Directors who are part of our Executive team, this position works very closely with our Front Office Department and Reservations office to achieve optimum revenue results for all segments of the business unit.
Key Responsibilities
- Assist to develop a corporate sales plan
- Prospect new clients
- Manage existing client accounts
- Conduct outside sales calls
- Speaking on behalf of the company at interviews and press conferences
- Arrange on-site visits and sales tours
- Networking
- Managing and preventing reputational risk to our brand
- Maintain data integrity in the CRM
- Developing relationships with internal and external stakeholders
- Collaborate with other departments to develop business
- Participate as required in hotel and industry events in addition to developing leads for other revenue streams
- Promoting and maintaining the public's perception of our brand through media coverage and sponsorship opportunities
- Participation in sales & marketing team briefings and meetings as required
- Drafting written, verbal, and visual content that will promote the public image of the business
- Develop PR campaigns and media relations strategies
- Collaborate with internal teams (e.g. marketing) and maintain open communication with senior management
- Edit and update promotional material and publications (brochures, videos, social media posts etc.)
- Track media coverage and follow industry trends
Barman / Bartender (Moshi)
Create and serve a wide range of signature beverages, from classic cocktails to innovative originals, while cultivating an inviting bar atmosphere that keeps guests returning for more.
Key Responsibilities
- Mix and present beverages to brand standards.
- Engage guests with recommendations and maintain an inviting bar atmosphere.
- Manage inventory, requisitions, and bar organisation.
- Follow cash‑handling procedures and balance receipts at shift end.
- Promote responsible alcohol service and upselling initiatives.
Food & Beverage Manager (Arusha)
Kibo Palace Hotels & Resorts are seeking a passionate Food & Beverage Manager to join the executive team in Arusha. Reporting directly to the Executive Director, this hands-on leadership role is focused on driving guest satisfaction, operational excellence, team development, and revenue growth across all food and beverage outlets.
Key Responsibilities
- Lead food and beverage operations with a positive and proactive approach to exceeding guest expectations
- Maximize all food and beverage spaces across the hotel
- Work closely with the F&B team to maintain consistency in service standards and quality
- Monitor inventory levels to ensure sufficient stock and minimize wastage
- Review guest feedback and complaints and ensure prompt, professional resolution
- Manage food and beverage costs, including manning and operating costs
- Provide feedback, coaching, and guidance to team members to create a positive service environment
- Ensure compliance with internal procedures, food safety requirements, and WHS standards
- Drive continuous improvement across business processes and employee experience
- Support revenue, compliance, culture, and employee development initiatives
Front Office Agent (Moshi)
Kibo Palace Hotels & Resorts are seeking a passionate Front Office Agent to join the team in Moshi. Reporting to the Front Office Manager, this role is central to daily hotel operations, delivering efficient check-ins and check-outs, supporting guest bookings, handling payments accurately, and providing outstanding customer service.
Key Responsibilities
- Provide exceptional customer service during check-in, check-out, and throughout each guest stay
- Respond promptly, efficiently, and courteously to guest requests
- Answer reservation enquiries via phone and email in a timely manner
- Maintain professionalism and follow procedures related to guest confidentiality and company policies
- Take responsibility for operational tasks such as securing payments and issuing room keys
- Maintain procedures relating to credit and cash transactions and post relevant charges to guest accounts
- Support guest bookings and reservations with accuracy and attention to detail
- Build memorable connections with guests and hotel teams