Last Updated: 03/04/2025

Welcome to Kibo Palace Hotel. We are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our hotels, website, or interact with us in any other way

Introduction

This policy applies to all personal data collected by Kibo Palace, both online and offline. By using our services, you consent to the data practices outlined in this policy. Our aim is to explain how we handle your information with transparency and integrity.

Information We Collect

We may collect personal information from you in the following ways:
Reservation and Check-in Data:When you make a reservation or check into our hotels, we collect your name, contact details, payment information, and any special requests for your stay.
Website Usage: Information collected through cookies and similar technologies, including your IP address, browser type, pages visited, and time of access.
Communication Records: Emails, messages, or feedback you send to us.

How We Use Your Information

To Provide Services: To process and manage your bookings, provide hotel services, and personalize your experience with us.
Customer Support: To respond to your inquiries, handle feedback, and provide you with customer service.
Promotional Communications: To send you special offers, promotions, and updates you might be interested in, if you consent to receive such communications.
Legal and Regulatory Requirements: To comply with legal obligations, resolve disputes, and enforce our agreements.

Sharing Your Information

Service Providers: Third-party vendors that assist us with reservation processing, payment transactions, marketing, and other operations.
Legal Authorities: When required by law, to comply with legal processes or government requests.
Business Transfers: In connection with a merger, sale, or other business transfer.

Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, no electronic transmission over the Internet or storage of information can be guaranteed to be 100% secure.

Your Rights

You may have certain rights regarding your personal information, including the rights to access, correct, delete, or object to certain processing of your data. Please contact us if you wish to exercise any of these rights.

Cookies and Tracking Technologies

Our website uses cookies to improve user experience and gather website usage information. Cookies enhance site navigation, analyze site usage, and assist in our marketing efforts. You can manage your cookie preferences through your browser settings.

Third-Party Websites

Our website may contain links to other sites not operated by us. We are not responsible for the privacy practices or the content of those third-party websites.

Retention Policy

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. Once your data is no longer required, we will securely erase or anonymize it.

Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

Contact Us

Kibo Palace Hotel
Old Moshi Road, Uzunguni Area PO BOX 2523
+255 753 036 444
sales@kibopalacehotel.com

Thank you for choosing Kibo Palace Hotel. We are committed to providing you with excellent service and respecting your privacy.